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FAQ

Frequently asked questions

Can I modify my order after I’ve placed it?


Orders are usually fulfilled the same business day, and shipped out within 48 business hours. We wait 1 hour before initiating the packing process. During this period, you can email Customer Care to request a modification to your order. After this time period, we are unable to make any changes to your order.




Can I change the shipping address for my order?


We are only able to make changes to your order if it has not yet entered the packing/shipping process.




I received a package, but it wasn’t my order.


We’re so sorry for the mix up with your order! Please email our Customer Care team by clicking HERE with your order number and pictures of the following:
- the stamped initial/number on the outside of your envelope or box
- the order packing slip
- and a picture of the products you did receive.
Please note that all order issues must be reported within 7 days of delivery. We’ll get YOUR order sent out asap!




I received my package and have a problem!


Oh no! We do our best to get your order to you in perfect condition, but we understand that mistakes can happen. At 49 Central, your complete satisfaction is our top priority. We'll gladly assist you with any issues with your order. Please contact our Customer Care team within 7 days of delivery so that we may help you further. Please note that you may be required to provide photos of your items in order for our team to best assist you.




My package says delivered, but I didn’t receive it.


Sometimes tracking information can be incorrect, and packages are marked as delivered before they actually arrive – oops! Your package will most likely be delivered within a few days, but it’s great to check with your neighbors and/or the shiiping company for more information in the meantime!

If you do not receive your order in a couple of days, please email our Customer Care team, within 7 days of the last tracking update, with your order number and tracking information so that we may assist you further! :)




Do you combine orders?


Orders are subject to being automatically combined by our system if placed on the same day and shipping to the same address. Please note that orders cannot be combined manually by our team, and shipping fees for orders that may be combined by our system are non-refundable.




Can I have my order delivered to a PO Box address?


Yes! We deliver to PO boxes.




Can my parcel be redirected to a different address?


We do our very best to process and ship your order as quickly as possible, however once your order is transferred to the shipping company, it may encounter delays during its journey to you. The same is true for orders determined to be undeliverable by the shipping company and returned to us. Please note, 49 Central is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from the shipping company to the local carrier in your area or air and ground transportation strikes or delays. Our team can only view the same information that you can via your order’s tracking number. Please allow the full shipping times to pass before reaching out to our Customer Care team! Depending on your location, shipping may take between 2 to 10 business days. If you prefer an expedited shipping method, or want to make shipping plans on your own, please email our Customer Care team with your order number and tracking information so that we may assist you further! Note: In-transit times are separate from processing times and are subject to change during the holiday season.




What countries do you ship to?


At this time we are only shipping to locations within North America.
If you have nay questions, or require international shipping, please contact us at peter@49central.com.




Return Policy


Once an order has shipped, we are unable to offer refunds, returns, or exchanges. All sales are final. 49 Central reserves the right to refuse any returns at any time. If you wish to cancel an order prior to shipping, or have any questions, please contact our Customer Care team.




Can I return an item for a different item of lesser, equal, or greater value?


Unfortunately, we have a no return, refund, or exchange policy. We apologize for any inconvenience this may cause.




Delayed order confirmation emails


Confirmation emails are typically received shortly after an order is placed. If you do not receive your confirmation email right away, however, don’t fret! If you do not receive an email from 49 Central within a few hours of placing your order, be sure to check your personal Spam folder. Alternatively, the email address on file might be spelled incorrectly. Also, your confirmation email may experience a delay if your order was placed during a period of high order volume. If you have not received your confirmation email within 24 hours after your order is placed, please email our Customer Care team so that we may assist you further!




Why was my order cancelled?


There are several reasons why your order may have been cancelled:

1. The item(s) sold out.
2. There is a delay in replenishment for your item(s).
3. We are unable to verify your billing information and/or your billing address does not match the credit card on file for the order.
If the billing address stated on the order does not match with what the credit card issuer or bank has on file, please contact your credit card issuer or bank to verify that the billing information is correct. Once updated, you may create a new order using the correct billing address.

Note: If your order is cancelled for any of the reasons above, you will receive an email confirming your order’s cancellation. The full amount of the order will be refunded back to the original form of payment used. Refunds can take up to 2-5 business days to clear and 7-10 business days for the amount to post to your account, depending on your financial institution.




How do I know if my package is shipped and on its way?


When your order is placed, you will receive an automatic confirmation email. Your order will process, and when it's ready to leave our Distribution Center you will receive a second email with tracking information for your shipment.

Note: Receiving a shipping confirmation email does not necessarily mean that the carrier has picked up your package from our Distribution Center. Depending on the shipping method selected, please use the carrier’s tracking features to determine when your package is picked up, in-transit, and delivered to your door.




Why am I having technical issues at checkout?


From our experience, checkout issues are typically related to the web browser being used. So if you’re having some technical difficulties, the first step is to upgrade to the latest version of one of the following browsers:

Google Chrome
Mozilla Firefox
Apple Safari
Note: We do not recommend using Internet Explorer at this time, as it tends to clash with the HTML5 and JavaScript behaviors used by our site.



If you’re still having issues after using a different browser and upgrading to the latest version, try a few of these steps:

Access our site using your browser’s safe mode.
Clear your browser’s cache and cookies.
Disable any add-ons or extensions that might be running.
Ensure Java has been updated to the latest version.
Fingers crossed that these steps help fix any issues you’re having!





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